Long-Distance Transport 2026

In disruption scenarios, DB Fernverkehr aims to improve the passenger experience by digitalizing the handling of alternative onward journeys. 
In cases where passengers are stranded due to disruptions within DB Fernverkehr’s responsibility and are unable to continue their journey, they are entitled to use a taxi as an alternative transport option. Current processes for taxi services are still largely manual, leading to inefficiencies, long waiting times, and suboptimal use of available transport capacity. We are looking for innovative solutions to enable a seamless, scalable, and customer-centric orchestration of taxi services. 

Digital orchestration of taxi services for passengers

Once passengers are eligible for an alternative transport solution such as a taxi, the subsequent handling is still fragmented and largely manual. This results in operational inefficiencies and possibly a long waiting time for customers.

We are looking for solutions that enable a fully digital and automated handling of taxi requests. Passengers should be able to initiate a request, provide their current location and destination, and receive a clear transport assignment through a simple self-service browser-based experience.

The solution should integrate multiple transport providers and dynamically determine the best available option. A key requirement is the ability to pool passengers with similar routes and assign them to shared rides where possible.

The goal is to create a scalable solution that improves passenger experience while optimizing operational efficiency and overall costs.